Terms of Service

Your agreement with Menso

These Terms form an agreement between you and SEMO Intelligent International Limited ("Menso"), the operator of the service.

You accept these Terms when you create an account, buy tests or use Menso. If you use Menso for a company, you confirm that you can accept these Terms for that company.

You must be at least 18 years old to use Menso.

Products you may test

You may test only products you own or have permission to test. You must have permission to enter any account, credential, personal information or non-public area that your test uses.

AI users act on the task and instructions you provide. You are responsible for those instructions and for reviewing a task before you launch it. Do not ask an AI user to break a law, bypass access controls, damage a service or interfere with another person's account.

Tests, plans and payment

• A test is one AI user running one task on one product. Each plan includes a number of tests a month; unused tests expire at the end of the month and do not roll over. Tests bought as an add-on pack stay until used. Tests are non-transferable units for Menso services.
• When a run fails for a reason caused by Menso, Menso keeps that run's test on hold for one free retry of the same test. If the retry produces a report, that test pays for it and nothing more is counted. If the retry is not started within the time shown, or also fails for a reason caused by Menso, the test is returned to your account. A product-side blocker or a valid negative finding does not count as a Menso failure.
• Pro and Max subscriptions renew each month through Stripe until you cancel. You can cancel from the Stripe customer portal; cancellation stops the next renewal.
• Every plan includes the session report. On Free it shows the first three friction points and their fix prompts, without PDF export; Pro and Max include the full report, every fix prompt and PDF export. Access to other features and the number of tests follows the plan shown at checkout.
• Except for tests returned after a Menso-side failure or a refund required by law, purchases are final and have no cash value.

Test findings

Menso reports what an AI user observed during a specific run. Menso does not promise that a test will find every issue, represent every real user or predict product results. You decide whether and how to use a finding.

Your account and content

Keep your sign-in links, saved credentials and share links secure. You keep ownership of the URLs, instructions and other content you submit. You give Menso permission to process that content only as needed to provide, secure and improve the service.

You confirm that you have the right to use the files you upload and the other content you submit to Menso.

Menso may suspend access that creates a security risk, violates these Terms or threatens the service. You may stop using Menso at any time and may delete your runs from the product.

Copyright complaints

If you believe that material on Menso, such as an uploaded file or a shared replay, infringes your copyright, send a notice to Menso's copyright agent.

Copyright Agent, SEMO Intelligent International Limited, Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong. Email: support@menso.io.

Your notice must include:

• The copyrighted work you say was infringed.
• The material you want removed and its link on Menso.
• Your name, address, telephone number and email address.
• A statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law.
• A statement, under penalty of perjury, that the notice is accurate and that you are the copyright owner or authorised to act for the owner.
• Your physical or electronic signature.

Menso removes or disables access to material named in a valid notice and tells the account that posted it. That person can send Menso a counter notice if they believe the removal was a mistake. Menso closes the accounts of people who infringe repeatedly.

Warranty and liability

Menso provides the service and findings as available, without a warranty that they will be uninterrupted, error-free or complete. The law in some places may give you rights that these Terms cannot limit.

To the extent the law permits, Menso's total liability for claims tied to the service will not exceed the amount you paid Menso in the 12 months before the claim or US$100, whichever is greater.

Menso will not be liable for lost profits, lost data or indirect, incidental, special or consequential damages to the extent the law permits.

Governing law

These Terms are governed by the laws of Hong Kong, and the courts of Hong Kong will resolve disputes.